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Reservation and Transportation Ticket Agents and Travel Clerks
Office and Administrative Support · SOC 43-4181
24.7% AI Exposure — High
$44,390
Median Annual Salary
Average
O*NET Outlook
15,800
Proj. Annual Openings
118,710
Employment (OEWS 2025)
75/100
AI Resiliency Score
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
AI Exposure24.7%
AI Resiliency75/100
Exposure BandHigh
Sector Avg. Exposure19.1%
Top Skills
1.Active Listening
2.Speaking
3.Service Orientation
4.Social Perceptiveness
5.Reading Comprehension
O*NET occupation profile
What this work involves
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Common titles: Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent
Representative Tasks
- •Examine passenger documentation to determine destinations and to assign boarding passes.
- •Trace lost, delayed, or misdirected baggage for customers.
- •Check baggage and cargo and direct passengers to designated locations for loading.
- •Provide boarding or disembarking assistance to passengers needing special assistance.
- •Confer with customers to determine their service requirements and travel preferences.
Detailed Work Activities
- •Review customer information.
- •Track goods or materials.
- •Provide transportation information to passengers or customers.
- •Assist disabled or incapacitated individuals.
- •Handle luggage or other possessions for patrons.
Tools & Technologies
Microsoft Excel · hotMicrosoft Office software · hotMicrosoft Outlook · hotMicrosoft Access · hotMicrosoft PowerPoint · hotAmadeus Altea ReservationCorel WordPerfect Office SuiteEmail softwareProperty management system PMS softwareWorldspan Go!
Employment Projections & AI Exposure
15
Occupations Shown
27.0%
Avg AI Exposure
8
Bright Outlook
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 24.7% | 19.1% |
| Outlook | Average | 22% Bright |
| Median Salary | $44,390 | N/A |
| AI Resiliency | 75/100 | N/A |