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Bill and Account Collectors
Office and Administrative Support · SOC 43-3011
29.9% AI Exposure — High
$47,030
Median Annual Salary
Average
O*NET Outlook
27,700
Proj. Annual Openings
158,830
Employment (OEWS 2025)
70/100
AI Resiliency Score
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
AI Exposure29.9%
AI Resiliency70/100
Exposure BandHigh
Sector Avg. Exposure19.1%
Top Skills
1.Active Listening
2.Speaking
3.Social Perceptiveness
4.Persuasion
5.Writing
O*NET occupation profile
What this work involves
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Common titles: Account Representative, Accounts Receivable Specialist (AR Specialist), Collection Agent, Collection Specialist, Collector, Debt Collector
Representative Tasks
- •Record information about financial status of customers and status of collection efforts.
- •Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- •Locate and monitor overdue accounts, using computers and a variety of automated systems.
- •Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- •Advise customers of necessary actions and strategies for debt repayment.
Detailed Work Activities
- •Maintain financial or account records.
- •Monitor financial information.
- •Provide notifications to customers or patrons.
- •Negotiate financial arrangements.
- •Discuss account status or activity with customers or patrons.
Tools & Technologies
Intuit QuickBooks · hotMicrosoft PowerPoint · hotADP Drive DMS for AccountingAustin Logistics CallSelectLexisNexisLexisNexis BankoMicrosoft DynamicsOntario Systems FACSOracle JD Edwards EnterpriseOneQuantrax Intelec
Employment Projections & AI Exposure
15
Occupations Shown
27.0%
Avg AI Exposure
8
Bright Outlook
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 29.9% | 19.1% |
| Outlook | Average | 22% Bright |
| Median Salary | $47,030 | N/A |
| AI Resiliency | 70/100 | N/A |