Computer User Support Specialists
Computer and Mathematical · SOC 15-1232
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
Decision card
Career Evidence Passport
SOC 15-1232 evidence across exposure, wages, projections, postings, certified LCAs, skills, and transitions.
- SOC exposure
- 46.9%
- Very High · Anthropic AEI
- Automation friction
- 29/100
- Low friction; broad SOC seed ORS job-requirements coverage.
- Wages
- $61,860
- H-1B offered wage $80,000; LCAs are filings.
- Projected openings
- —
- BLS EP 2024–2034; employment change -3.7%.
- Observed/proxy demand
- 122
- FY2025 certified LCAs; 15,455 postings in 2025.
Skill evidence
- H-1B values are certified Labor Condition Applications, not visa approvals.
- Job postings are seed-static / seed-derived; treat as provider-ready proxy coverage until observed provider data is wired in.
- Transition matches are directional skill-overlap context, not placement guarantees.
- This release is a FutureGrid broad-SOC seed derived from public BLS ORS requirement concepts and categories, not direct occupation-level ORS survey estimates. It describes job requirements, not worker ability, AI capability, or displacement probability. Automation friction is a FutureGrid derived score and should be read alongside exposure, demand, wage, and projection signals.
Best transitions from here
Explore all pathways→Lower AI-exposure roles that reuse your skills, ranked by a transition score (skills that transfer, safety gain, pay and retraining effort).
AI Exposure Analysis
Across AI measures
Multiple exposure lenses for this occupation.
Top Skills
H-1B Visa Sponsorship Demand
View full H-1B trends →Certified H-1B Labor Condition Applications naming this occupation, FY2016–FY2025. A descriptive high-skill labor-demand signal — employer filings, not visa approvals or individual outcomes. Note: one LCA can cover multiple worker positions.
O*NET occupation profile
What this work involves
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Common titles: Computer Support Specialist, Computer Tech (Computer Technician), Desktop Support Technician (Desktop Support Tech), Help Desk Analyst, Help Desk Tech (Help Desk Technician), IS Tech (Information Systems Technician)
Representative Tasks
- •Oversee the daily performance of computer systems.
- •Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- •Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- •Answer user inquiries regarding computer software or hardware operation to resolve problems.
- •Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Detailed Work Activities
- •Monitor computer system performance to ensure proper operation.
- •Collaborate with others to resolve information technology issues.
- •Install computer hardware.
- •Read documents to gather technical information.
- •Resolve computer software problems.
Tools & Technologies
Employment Projections & AI Exposure
Employment & Wage Trend
BLS OEWS, 2019–2025
Source: U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS). See /sources.
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 46.9% | 35.3% |
| Outlook | Average | 19% Bright |
| Median Salary | $61,860 | N/A |
| AI Resiliency | 53/100 | N/A |