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Computer User Support Specialists
Computer & Mathematical · SOC 15-1232
46.9% AI Exposure — Very High
$61,860
Median Annual Salary
Average
O*NET Outlook
—
Proj. Annual Openings
717,190
Employment (OEWS 2025)
53/100
AI Resiliency Score
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
AI Exposure46.9%
AI Resiliency53/100
Exposure BandVery High
Sector Avg. Exposure39.7%
Top Skills
1.Reading Comprehension
2.Active Listening
3.Speaking
4.Critical Thinking
5.Complex Problem Solving
O*NET occupation profile
What this work involves
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Common titles: Computer Support Specialist, Computer Tech (Computer Technician), Desktop Support Technician (Desktop Support Tech), Help Desk Analyst, Help Desk Tech (Help Desk Technician), IS Tech (Information Systems Technician)
Representative Tasks
- •Oversee the daily performance of computer systems.
- •Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- •Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- •Answer user inquiries regarding computer software or hardware operation to resolve problems.
- •Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Detailed Work Activities
- •Monitor computer system performance to ensure proper operation.
- •Collaborate with others to resolve information technology issues.
- •Install computer hardware.
- •Read documents to gather technical information.
- •Resolve computer software problems.
Tools & Technologies
Apple iOS · hotServiceNow · hotApache Hive · hotApache Kafka · hotApache Maven · hotDjango · hotEclipse IDE · hotElasticsearch · hotGoogle Android · hotGoogle Angular · hot
Employment Projections & AI Exposure
0
Occupations Shown
0.0%
Avg AI Exposure
0
Bright Outlook
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 46.9% | 39.7% |
| Outlook | Average | 0% Bright |
| Median Salary | $61,860 | N/A |
| AI Resiliency | 53/100 | N/A |