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Insurance Claims and Policy Processing Clerks
Office and Administrative Support · SOC 43-9041
14.7% AI Exposure — High
$49,230
Median Annual Salary
Average
O*NET Outlook
32,700
Proj. Annual Openings
214,260
Employment (OEWS 2025)
85/100
AI Resiliency Score
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
AI Exposure14.7%
AI Resiliency85/100
Exposure BandHigh
Sector Avg. Exposure19.1%
Top Skills
1.Reading Comprehension
2.Time Management
3.Speaking
4.Active Listening
5.Critical Thinking
O*NET occupation profile
What this work involves
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Common titles: Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative (Claims Rep)
Representative Tasks
- •Prepare insurance claim forms or related documents, and review them for completeness.
- •Calculate amount of claim.
- •Post or attach information to claim file.
- •Transmit claims for payment or further investigation.
- •Contact insured or other involved persons to obtain missing information.
Detailed Work Activities
- •Prepare documentation for contracts, transactions, or regulatory compliance.
- •Check data for recording errors.
- •Execute sales or other financial transactions.
- •Calculate costs of goods or services.
- •Compile data or documentation.
Tools & Technologies
Microsoft Outlook · hotMicrosoft Access · hotDatabase softwareGroupMeHealthcare common procedure coding system HCPCSIBM Lotus NotesMedical condition coding softwareMedical procedure coding softwareMicroFocus GroupWiseMicrosoft Internet Explorer
Employment Projections & AI Exposure
15
Occupations Shown
27.0%
Avg AI Exposure
8
Bright Outlook
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 14.7% | 19.1% |
| Outlook | Average | 22% Bright |
| Median Salary | $49,230 | N/A |
| AI Resiliency | 85/100 | N/A |