Customer Service Representatives
Office and Administrative Support · SOC 43-4051
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
Decision card
Career Evidence Passport
SOC 43-4051 evidence across exposure, wages, projections, postings, certified LCAs, skills, and transitions.
- SOC exposure
- 70.1%
- Very High · Anthropic AEI
- Automation friction
- 34/100
- Low friction; broad SOC seed ORS job-requirements coverage.
- Wages
- $44,770
- H-1B offered wage $46,214; LCAs are filings.
- Projected openings
- 387,600
- BLS EP 2024–2034; employment change -5.5%.
- Observed/proxy demand
- 8
- FY2025 certified LCAs; 687,097 postings in 2025.
Skill evidence
- H-1B values are certified Labor Condition Applications, not visa approvals.
- Job postings are seed-static / seed-derived; treat as provider-ready proxy coverage until observed provider data is wired in.
- Transition matches are directional skill-overlap context, not placement guarantees.
- This release is a FutureGrid broad-SOC seed derived from public BLS ORS requirement concepts and categories, not direct occupation-level ORS survey estimates. It describes job requirements, not worker ability, AI capability, or displacement probability. Automation friction is a FutureGrid derived score and should be read alongside exposure, demand, wage, and projection signals.
Best transitions from here
Explore all pathways→Lower AI-exposure roles that reuse your skills, ranked by a transition score (skills that transfer, safety gain, pay and retraining effort).
AI Exposure Analysis
Across AI measures
Multiple exposure lenses for this occupation.
Top Skills
H-1B Visa Sponsorship Demand
View full H-1B trends →Certified H-1B Labor Condition Applications naming this occupation, FY2016–FY2025. A descriptive high-skill labor-demand signal — employer filings, not visa approvals or individual outcomes. Note: one LCA can cover multiple worker positions.
O*NET occupation profile
What this work involves
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Common titles: Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (CSR)
Representative Tasks
- •Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- •Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- •Check to ensure that appropriate changes were made to resolve customers' problems.
- •Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- •Determine charges for services requested, collect deposits or payments, or arrange for billing.
Detailed Work Activities
- •Discuss goods or services information with customers or patrons.
- •Maintain financial or account records.
- •Respond to customer problems or complaints.
- •Provide notifications to customers or patrons.
- •Calculate costs of goods or services.
Tools & Technologies
Related Occupations
Employment Projections & AI Exposure
Employment & Wage Trend
BLS OEWS, 2019–2025
Source: U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS). See /sources.
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 70.1% | 33.9% |
| Outlook | Bright ↗ | 22% Bright |
| Median Salary | $44,770 | N/A |
| AI Resiliency | 30/100 | N/A |