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Hotel, Motel, and Resort Desk Clerks
Office and Administrative Support · SOC 43-4081
17.3% AI Exposure — High
$35,070
Median Annual Salary
Average
O*NET Outlook
41,900
Proj. Annual Openings
261,420
Employment (OEWS 2025)
83/100
AI Resiliency Score
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
AI Exposure17.3%
AI Resiliency83/100
Exposure BandHigh
Sector Avg. Exposure19.1%
Top Skills
1.Speaking
2.Social Perceptiveness
3.Service Orientation
4.Active Listening
5.Coordination
O*NET occupation profile
What this work involves
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Common titles: Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent
Representative Tasks
- •Greet, register, and assign rooms to guests of hotels or motels.
- •Contact housekeeping or maintenance staff when guests report problems.
- •Issue room keys and escort instructions to bellhops.
- •Make and confirm reservations.
- •Verify customers' credit, and establish how the customer will pay for the accommodation.
Detailed Work Activities
- •Greet customers, patrons, or visitors.
- •Report maintenance or equipment problems to appropriate personnel.
- •Distribute materials to employees or customers.
- •Make travel, accommodations, or entertainment arrangements for others.
- •Verify accuracy of financial or transactional data.
Tools & Technologies
Microsoft Excel · hotMicrosoft Outlook · hotYardi software · hotProperty management system PMS softwareASI FrontDeskBlinkIncident tracking softwareInnQuest roomMasterRamesys HospitalityResort Data Processing
Employment Projections & AI Exposure
15
Occupations Shown
27.0%
Avg AI Exposure
8
Bright Outlook
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 17.3% | 19.1% |
| Outlook | Average | 22% Bright |
| Median Salary | $35,070 | N/A |
| AI Resiliency | 83/100 | N/A |