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Receptionists and Information Clerks
Office and Administrative Support · SOC 43-4171
43.4% AI Exposure — Very High
$38,010
Median Annual Salary
Bright ↗
O*NET Outlook
157,900
Proj. Annual Openings
910,180
Employment (OEWS 2025)
57/100
AI Resiliency Score
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
AI Exposure43.4%
AI Resiliency57/100
Exposure BandVery High
Sector Avg. Exposure19.1%
Top Skills
1.Speaking
2.Active Listening
3.Service Orientation
4.Reading Comprehension
5.Critical Thinking
O*NET occupation profile
What this work involves
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Common titles: Clerk Specialist, Front Desk Receptionist, Greeter, Information Assistant (Info Assistant), Medical Receptionist, Member Services Representative (Member Services Rep)
Representative Tasks
- •Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- •Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- •Receive payment and record receipts for services.
- •Schedule appointments and maintain and update appointment calendars.
- •Transmit information or documents to customers, using computer, mail, or facsimile machine.
Detailed Work Activities
- •Schedule appointments.
- •Answer telephones to direct calls or provide information.
- •Greet customers, patrons, or visitors.
- •Collect deposits, payments or fees.
- •Analyze operational or research data.
Tools & Technologies
Microsoft Outlook · hotMicrosoft Word · hotGoogle Docs · hotIntuit QuickBooks · hot3M Post-it AppBookkeeping softwareClaim processing system softwareEmail softwareFileMaker ProGE Healthcare Centricity EMR
Employment Projections & AI Exposure
15
Occupations Shown
27.0%
Avg AI Exposure
8
Bright Outlook
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 43.4% | 19.1% |
| Outlook | Bright ↗ | 22% Bright |
| Median Salary | $38,010 | N/A |
| AI Resiliency | 57/100 | N/A |