Public Safety Telecommunicators
Office and Administrative Support · SOC 43-5031
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
Decision card
Career Evidence Passport
SOC 43-5031 evidence across exposure, wages, projections, postings, certified LCAs, skills, and transitions.
- SOC exposure
- 4.7%
- Medium · Anthropic AEI
- Automation friction
- 34/100
- Low friction; broad SOC seed ORS job-requirements coverage.
- Wages
- $53,040
- No H-1B offered-wage row for this SOC.
- Projected openings
- 10,100
- BLS EP 2024–2034; employment change +3.5%.
- Observed/proxy demand
- 0
- FY2025 certified LCAs; 12,562 postings in 2025.
Skill evidence
- H-1B values are certified Labor Condition Applications, not visa approvals.
- Job postings are seed-static / seed-derived; treat as provider-ready proxy coverage until observed provider data is wired in.
- Transition matches are directional skill-overlap context, not placement guarantees.
- This release is a FutureGrid broad-SOC seed derived from public BLS ORS requirement concepts and categories, not direct occupation-level ORS survey estimates. It describes job requirements, not worker ability, AI capability, or displacement probability. Automation friction is a FutureGrid derived score and should be read alongside exposure, demand, wage, and projection signals.
Best transitions from here
Explore all pathways→Lower AI-exposure roles that reuse your skills, ranked by a transition score (skills that transfer, safety gain, pay and retraining effort).
AI Exposure Analysis
Across AI measures
Multiple exposure lenses for this occupation.
AI could do ~65.6% of this role but only ~4.7% is currently done with AI — a large capability-vs-adoption gap.
Top Skills
H-1B Visa Sponsorship Demand
View full H-1B trends →Certified H-1B Labor Condition Applications naming this occupation, FY2016–FY2025. A descriptive high-skill labor-demand signal — employer filings, not visa approvals or individual outcomes. Note: one LCA can cover multiple worker positions.
O*NET occupation profile
What this work involves
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Common titles: 911 Dispatcher, Communications Officer, Communications Operator, Communications Specialist, Emergency Communications Dispatcher, Emergency Communications Operator (ECO)
Representative Tasks
- •Provide emergency medical instructions to callers.
- •Question callers to determine their locations and the nature of their problems to determine type of response needed.
- •Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- •Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- •Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Detailed Work Activities
- •Provide basic health care services.
- •Discuss goods or services information with customers or patrons.
- •Coordinate operational activities.
- •Answer telephones to direct calls or provide information.
- •Maintain call records.
Tools & Technologies
Related Occupations
Employment Projections & AI Exposure
Employment & Wage Trend
BLS OEWS, 2019–2025
Source: U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS). See /sources.
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 4.7% | 33.9% |
| Outlook | Average | 22% Bright |
| Median Salary | $53,040 | N/A |
| AI Resiliency | 95/100 | N/A |