Public Safety Telecommunicators
Office and Administrative Support · SOC 43-5031
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
AI Exposure Analysis
Top Skills
O*NET occupation profile
What this work involves
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Common titles: 911 Dispatcher, Communications Officer, Communications Operator, Communications Specialist, Emergency Communications Dispatcher, Emergency Communications Operator (ECO)
Representative Tasks
- •Provide emergency medical instructions to callers.
- •Question callers to determine their locations and the nature of their problems to determine type of response needed.
- •Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- •Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- •Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Detailed Work Activities
- •Provide basic health care services.
- •Discuss goods or services information with customers or patrons.
- •Coordinate operational activities.
- •Answer telephones to direct calls or provide information.
- •Maintain call records.
Tools & Technologies
Related Occupations
Employment Projections & AI Exposure
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 4.7% | 19.1% |
| Outlook | Average | 22% Bright |
| Median Salary | $53,040 | N/A |
| AI Resiliency | 95/100 | N/A |