Correspondence Clerks
Office and Administrative Support · SOC 43-4021
AI exposure from the Anthropic Economic Index (2025); salary from BLS; skills from O*NET. See /sources.
Decision card
Career Evidence Passport
SOC 43-4021 evidence across exposure, wages, projections, postings, certified LCAs, skills, and transitions.
- SOC exposure
- 27.9%
- High · Anthropic AEI
- Automation friction
- 34/100
- Low friction; broad SOC seed ORS job-requirements coverage.
- Wages
- $46,800
- No H-1B offered-wage row for this SOC.
- Projected openings
- 700
- BLS EP 2024–2034; employment change -5.6%.
- Observed/proxy demand
- —
- FY— certified LCAs; 853 postings in 2025.
Skill evidence
- H-1B values are certified Labor Condition Applications, not visa approvals.
- Job postings are seed-static / seed-derived; treat as provider-ready proxy coverage until observed provider data is wired in.
- Transition matches are directional skill-overlap context, not placement guarantees.
- This release is a FutureGrid broad-SOC seed derived from public BLS ORS requirement concepts and categories, not direct occupation-level ORS survey estimates. It describes job requirements, not worker ability, AI capability, or displacement probability. Automation friction is a FutureGrid derived score and should be read alongside exposure, demand, wage, and projection signals.
Best transitions from here
Explore all pathways→Lower AI-exposure roles that reuse your skills, ranked by a transition score (skills that transfer, safety gain, pay and retraining effort).
AI Exposure Analysis
Across AI measures
Multiple exposure lenses for this occupation.
AI could do ~96.4% of this role but only ~27.9% is currently done with AI — a large capability-vs-adoption gap.
Top Skills
H-1B Visa Sponsorship Demand
View full H-1B trends →No H-1B certified LCA filings recorded for this occupation in FY2016–FY2025.
O*NET occupation profile
What this work involves
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Common titles: Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative (Correspondence Rep), Correspondent
Representative Tasks
- •Maintain files and control records to show correspondence activities.
- •Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- •Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- •Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- •Compile data from records to prepare periodic reports.
Detailed Work Activities
- •Prepare cash for deposit or disbursement.
- •Maintain operational records.
- •Read materials to determine needed actions.
- •Compile data or documentation.
- •Prepare business correspondence.
Tools & Technologies
Employment Projections & AI Exposure
Employment & Wage Trend
BLS OEWS, 2019–2025
Source: U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS). See /sources.
Sector Comparison
| Metric | This Career | Sector Average |
|---|---|---|
| AI Exposure | 27.9% | 33.9% |
| Outlook | Average | 22% Bright |
| Median Salary | $46,800 | N/A |
| AI Resiliency | 72/100 | N/A |